Refund policy

At Khajuraho Karigari, every product is carefully inspected and quality-checked before dispatch. As our products are handcrafted by skilled artisans, slight variations in weave, print, texture, and colour are a natural characteristic of authentic handloom craftsmanship and should not be considered defects.

Returns & Exchanges

We do not accept returns or exchanges unless:

• You have received a damaged or defective product.
• You have received an incorrect product.

Returns or exchanges will not be accepted for reasons such as:

• Change of mind.
• Colour or design not meeting personal preference.
• Fabric or texture expectations.
• Minor variations in weave, print, colour, motifs, or measurements that are inherent to handcrafted products.

Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing contact@khajurahokarigari.com with:

• Your Order ID
• Clear photos of the product and the issue
• An unboxing video (recommended for faster resolution)

Requests received after 48 hours of delivery may not be eligible for return or exchange.

Return Process

• We currently do not provide reverse pickup services.
• Once your request is approved, you will be asked to ship the product back to us using a reliable courier service.
• Return shipping charges are to be borne by the customer unless the return is due to our error (wrong or defective product).

Product Condition

Returned products must be:

• Unused and unwashed.
• In their original condition.
• With all original tags, packaging, and accessories intact.

Products that are worn, washed, altered, damaged after delivery, or repaired by any third party will not be eligible for return or exchange.

Quality Inspection

After the returned product is received, our Quality Control team will inspect it. If the claim is approved, we will process either:

• A replacement (subject to stock availability), or
• A full refund to the original payment method.

Refunds are processed within 7–10 business days after approval. The time taken for the amount to reflect in your account depends on your payment provider or bank.

Final Decision

The decision of Khajuraho Karigari regarding the inspection of returned products, eligibility for exchange, or refund shall be final.

Non-Returnable Items

The following items are not eligible for return or exchange unless received damaged or incorrect:

• Products that have been used, washed, worn, or altered.
• Sarees with Fall & Pico service completed.
• Customized or made-to-order products.
• Products without original tags or packaging.
• Products purchased during clearance or final sale.
• Gift cards or store credit (if applicable).

Need Help?

For any questions regarding returns, exchanges, or refunds, please contact us:

📧 contact@khajurahokarigari.com
📞 +91 97557 82887